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From setting up your first post to mastering advanced features, our FAQs guide you through everything, billing, tools, strategies, and tips, to make managing social media effortless.
Social Media Basics
Social Media Tracking & Performance
SocialCanvas Features & Plans
Pricing & Payments
Q: What is the 5-5-5 rule for social media?
The 5-5-5 rule suggests sharing 5 curated posts, 5 original posts, and 5 promotional posts each day. It helps maintain a healthy balance of value and promotion on your social channels.
Q: What is the 5-3-2 rule for social media?
This rule recommends posting 5 pieces of curated content, 3 original content pieces, and 2 personal or fun posts. It ensures your social feed stays engaging and human.
Q: What are the 7 C’s of social media?
The 7 C’s include Content, Context, Connection, Community, Consistency, Collaboration, and Conversation. Following these principles helps brands build strong, meaningful engagement.
Q: What is the 70/20/10 rule in social media?
This rule advises that 70% of your content should be educational or entertaining, 20% shared from others, and 10% promotional. It keeps your audience engaged without overwhelming them with ads.
Q: What is a social media management skill?
It’s the ability to plan, create, schedule, analyze, and optimize social content effectively. Skills include content creation, analytics interpretation, engagement, and platform strategy.
Q: What is the main role of a Social Media Manager?
A Social Media Manager plans and executes social campaigns, creates content, engages with the audience, monitors performance, and ensures the brand maintains a consistent voice online.
Q: What is the best major for social media management?
Degrees in Marketing, Digital Marketing, Communication, Media Studies, or Business Administration provide a strong foundation for social media management careers.
Q: What do you mean by a “social account”?
A social account refers to a profile or page on platforms like Instagram, Facebook, LinkedIn, Twitter/X, YouTube, or Google My Business that you manage or post content to.
Q: What is the hidden side of social media?
Social media has unseen aspects like algorithm changes, audience analytics, engagement trends, and content performance metrics. Understanding these helps brands make smarter decisions.
Q: How to measure social media performance?
Track metrics like engagement rate, reach, impressions, clicks, conversions, and follower growth. SocialCanvas provides built-in analytics to make this easy.
Q: How to track social media activity?
Use analytics dashboards to monitor post performance, audience interactions, and trends over time. SocialCanvas centralizes this for all platforms.
Q: What is the best social media monitoring tool?
SocialCanvas is an all-in-one solution, offering analytics, performance tracking, and monitoring across multiple platforms, saving you from switching between tools.
Q: Can social media be tracked?
Yes! Every platform provides data on engagement, reach, and audience behavior, which can be tracked for insights and growth.
Q: Is there an app to track social media usage?
SocialCanvas offers mobile-friendly access, enabling you to monitor posts, analytics, and schedules on the go.
Q: Can you track who looks at your social media?
While privacy limits individual tracking on most platforms, you can track engagement, clicks, and audience demographics to understand your audience better.
Q: What is the scheduled post limit for each plan?
SocialCanvas offers unlimited scheduling across channels for most plans. Specific limits may apply to free trials or entry-level plans.
Q: What features are supported for each specific channel?
Features like scheduling, bulk posting, AI-generated captions, analytics, and RSS feeds are supported across Instagram, Facebook, LinkedIn, X, YouTube, and GMB.
Q: What is the difference between annual and monthly billing?
Annual billing provides cost savings and uninterrupted service for 12 months, while monthly billing offers flexibility to upgrade or cancel anytime.
Q: What are the different packages offered by SocialCanvas?
We offer four tailored packages to suit different needs:
- Neos-Beta (Free) – For early adopters and visionaries.
- FreelanceSuite ($39/month) – For freelance digital marketers managing multiple clients.
- AgencyPrime ($59/month) – For digital agencies handling several brands.
- BrandMark ($24/month) – For individual brands who want simple yet powerful management.
Q: What forms of payment do you accept?
We accept major credit/debit cards, PayPal, UPI, and net banking for subscriptions.
Q: Do I need to enter a credit card to start?
No, you can start your free trial without a credit card.
Q: Will I be notified before my free trial ends?
Yes, we send a reminder email before your trial expires so you can decide on the plan that fits you
Q: How much should I charge for social media management per month?
Pricing varies by scope, services, and client needs. Typical ranges for freelancers and agencies are anywhere from $24-$60 per month per client.
Q. What is included in the Neos-Beta package?
Neos-Beta is our free starter plan that gives you access to 50,000 credits, up to 30 channels, 100 posts/month, Facebook–Instagram–LinkedIn analytics, 5 GB storage, an image editor, My Files, and features like AI content, bulk posts, captions, royalty-free media, proxies, RSS scheduling, teams, and watermark.
Q. What is included in the FreelanceSuite package?
FreelanceSuite, priced at $39/month (with a 7-day free trial), is designed for freelance digital marketers. It includes 3,000,000 credits, 60 channels per network, up to 5,000 posts/month, Facebook–Instagram–LinkedIn analytics, 20 GB storage, and all advanced features like AI content, bulk posting, captions, groups, royalty-free media, proxies, RSS scheduling, teams, watermark, and more.
Q. What is included in the AgencyPrime package?
AgencyPrime, priced at $59/month, is the ultimate plan for agencies. It offers 4,500,000 credits, 200 channels per network, 10,000 posts/month, advanced analytics for Facebook–Instagram–LinkedIn, 50 GB storage, and access to every premium feature including AI-powered content, bulk posting, caption libraries, teams, watermark, RSS scheduling, and more.
Q. What is included in the BrandMark package?
BrandMark, at $24/month (with a 7-day free trial), is built for individual brands. It includes 1,500,000 credits, 10 channels per network, 10,000 posts/month, analytics for Facebook–Instagram–LinkedIn, 15 GB storage, and full access to AI content, bulk posting, captions, royalty-free media, proxies, RSS scheduling, teams, watermark, image editor, and My Files.
Q: How do Creds, Tokens, and Characters work in SocialCanvas?
In SocialCanvas, your usage is measured in Tokens, and we’ve made it simple to understand:
- 1 Cred = 10 Tokens
- 1 Character = 0.25 Tokens
This means every character you type in or generate out (letters, numbers, spaces, and punctuation) is counted.
For example:
- The word “SocialCanvas” has 12 characters.
- So, 12 × 0.25 = 3 Tokens are used whenever “SocialCanvas” is processed.
- Your Creds convert into Tokens, and Tokens cover both
input (what you type) and output (what is generated for you). - The word “SocialCanvas” has 12 characters.
Getting Started
Tips & Best Practices
Q: How do I sign up and connect my social accounts?
Simply create a SocialCanvas account, authenticate your social profiles, and start scheduling posts immediately.
Q: Can I try SocialCanvas before committing?
Absolutely! We offer a free trial to explore all features before upgrading to a paid plan.
Q: Is SocialCanvas easy to use for beginners?
Yes. The platform is designed for both beginners and experienced marketers, with a simple interface, AI assistance, and helpful guides.
Q: How can I plan and schedule content effectively?
Use SocialCanvas’s calendar, bulk upload, and AI prompts to organize content, set posting intervals, and maintain consistency across platforms.
Q: What’s the most effective posting strategy for multiple channels?
Tailor content per platform, schedule consistently, mix curated and original content, and track analytics to optimize performance.
Q: How can SocialCanvas help improve engagement on social media?
With AI-powered captions, analytics insights, scheduling, and centralized management, SocialCanvas helps you post consistently, engage audiences, and optimize content for better results.
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